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Store Policy

Customer Care

At Cutesy Bundles, we are committed to providing excellent customer service and ensuring that your shopping experience is seamless and enjoyable. Our goal is to offer high-quality gift boxes that bring joy to you and your loved ones, backed by friendly, efficient, and attentive customer support.

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Our Commitments to You

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  1. Prompt Response:
    We are here to assist you with any queries or concerns. Our customer care team is available to respond to your questions within 24-48 hours of receiving your message. Whether it's about product information, order status, or anything else, we are always ready to help.

  2. Personalized Assistance:
    We understand that each customer is unique, and we strive to offer tailored solutions. Whether you need help choosing the perfect gift box or require assistance with a custom order, we are happy to offer recommendations and guidance.

  3. Order Support:
    We keep you informed every step of the way. You will receive an order confirmation after purchase, as well as a shipping notification with tracking information once your order has been dispatched. If there are any delays or issues, we will proactively reach out to you with updates.

  4. Product Quality:
    We take pride in the quality of our gift boxes and the products within them. If any item arrives damaged or does not meet your expectations, we will work with you to resolve the issue promptly and to your satisfaction, either by offering a replacement or refund.

  5. Hassle-Free Returns:
    If you are unsatisfied with your purchase, we offer a simple and clear returns process. Please refer to our Returns Policy for more information on how to return or exchange items.

  6. Privacy and Security:
    Your privacy is important to us. We handle all personal information with care and respect, and your payment details are processed securely in compliance with data protection regulations. We never share or sell your information to third parties.

 

How to Contact Us

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If you need assistance or have any questions, you can reach us through the following channels:

  • Email: cutesybundles@gmail.com

  • Social Media: You can also connect with us on our social media platforms for updates, inquiries, or just to say hello!

 

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Customer Feedback

Your feedback is invaluable to us! If you have any suggestions on how we can improve our products or services, we encourage you to share your thoughts. We are always striving to enhance the Cutesy Bundles experience.

Privacy & Safety

At Cutesy Bundles, your privacy and safety are of the utmost importance to us. We are committed to safeguarding your personal information and ensuring that your shopping experience is secure and protected. This policy outlines how we handle your personal data, your rights, and the steps we take to maintain the security of our website and services.

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1. Personal Data We Collect
When you shop at Cutesy Bundles, we collect the necessary information to process your order and provide you with a seamless shopping experience. This includes:

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  • Contact Information: Name, email address, billing and shipping addresses, and phone number.

  • Payment Information: Credit or debit card details, or other payment methods (processed securely by third-party providers).

  • Account Information: If you create an account, we collect your username and password.

  • Communication Data: Any inquiries, feedback, or messages you send us, including emails and social media interactions.

 

2. How We Use Your Data
The data we collect is used for the following purposes:

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  • Order Processing: To fulfill your orders and provide tracking updates.

  • Customer Service: To respond to your queries, resolve issues, or provide support.

  • Marketing: If you opt-in, we may send you promotional emails about new products, special offers, or updates. You can opt out at any time.

  • Analytics: To analyze customer behavior, improve our services, and ensure the website operates efficiently.

 

3. Sharing Your Data
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners in order to:

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  • Process Payments: Your payment information is handled securely by third-party payment processors, who comply with data protection regulations.

  • Deliver Orders: Shipping partners receive your shipping details to ensure your package reaches you.

  • Legal Compliance: We may disclose your information if required by law or to protect our rights.

 

4. Your Rights
You have the right to:

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  • Access the personal data we hold about you.

  • Correct any inaccurate or incomplete data.

  • Request Deletion of your personal data where legally permissible.

  • Opt-Out of marketing communications at any time.

To exercise any of these rights, please contact us at cutesybundles@gmail.com.

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Safety Policy

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1. Secure Payments
Your payment information is processed securely. We use industry-standard encryption technology (SSL) to protect your data during transactions. At no point do we store your full credit card details on our servers.

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2. Website Security
We take website security seriously and use robust measures to protect your personal information from unauthorized access, loss, or misuse. This includes:

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  • Encryption: All sensitive data transmitted between our site and your browser is encrypted.

  • Firewalls: Our website is protected by advanced firewalls to block unauthorized access.

  • Regular Monitoring: We perform regular security audits and updates to ensure our systems remain secure.

 

3. Account Safety
If you create an account with us, please ensure that your login credentials (username and password) are kept confidential. We recommend using a strong password and changing it regularly. If you suspect any unauthorized use of your account, please contact us immediately.

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4. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any external sites you visit.

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Contact Us

If you have any questions about our Privacy & Safety Policy, or if you would like to make a request regarding your personal data, please get in touch:

We are committed to keeping your data safe and secure and will always strive to protect your privacy.

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